Terms & Conditions

Department of Transport Regulations state seat belts are compulsory for all passengers and infants and must be worn always.

Prices and itineraries are current at the time of print; however, Billy Tea Safaris reserves the right to alter or cancel itineraries due to weather conditions, flooding or other factors beyond the control of the operator. If Billy Tea Safaris cancels due to weather, a refund will be issued. Travel Insurance is not included. Prices valid from 01/04/2021 to 31/03/2022.

Customers can cancel their trip up to 18 hours prior to travel. In the event, that you need to cancel due to medical reasons (feeling unwell) or if the Government changes travel restrictions, you will be able to cancel within the 18-hour period. We have also waived rebooking fees for any booking alterations.

Private charters if cancelled 7 days or less will incur a 100% cancellation fee.

Any expenses incurred by any passenger because of any action or omissions of the operator, its servants and agents are the sole responsibility of the passenger. The operator is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the vehicle type used or operation of any service. Whilst we the operator make every effort to safeguard our clients and belongings we will not be held responsible for any personal injury or loss due to events beyond our control.

Please advise of any special dietary requirements and please reconfirm with reservations at least 48 hours prior to travel.

Changes due to COVID-19

Please note that due to COVID-19 closures, we have had to make alternative temporary changes to our itinerary. Please see below:

  • Lunch is now being served at a local Daintree Rainforest cafe so each passenger is served indivdually
  • Temporarily no tropical fruits platter, damper or Billy Tea
  • Cashless - all payments are to made in full prior to travel. You will not be able to pay with cash at any stage throughout the tour.
  • COVID-Safe restrictions for seating within vehicles have eased and therefore social distancing while seated inside our vehicles is not required. Although COVID restrictions have eased for passenger seating, we will ensure to not allow passengers to sit immediately beside other passengers from other bookings or family units.

TRAVEL WELL

The health and safety of our customers and employees is, and always has been our highest priority. Our new program brings together new and existing wellbeing measures. These include:

  • Recording contact information: before travel, agents and/or passengers must provide passengers phone number, email and accommodation address. If we do not have this information prior to travel, passengers will be refused entry. These records are used only for the purposes of tracing COVID-19 and are stored securely.

  • Paperless check-in: passengers will be picked up from their accommodation at the scheduled time.

  • Cashless payments: all bookings must be paid in full prior to travel (including the $20 per person reef levy). Passengers will not be able to pay with cash at any stage throughout the tour.

  • Social distancing: will be enforced onboard as well as at boarding and disembarking to minimise crowding. Our vehicles will carry a maximum of 17 passengers. COVID-Safe restrictions for seating within vehicles requires social distancing between staff and passengers. Although COVID restrictions have eased for passenger seating, we will also ensure to not allow passengers to sit immediately beside other passengers from other bookings or family units.

  • Changes to food service: staff-controlled catering and service to minimise touchpoints for crew and passengers. There will be no self-serve food option, so we have temporarily removed the tropical fruit platter and damper. Lunch will be held at a local cafe restaurant and each passenger will be served individually.

  • Sanitising stations: hand sanitising stations will be placed throughout the vessel and buses and at entry points. Sanitising wipes will be available for passengers to wipe down seat belts, trays and armrests themselves.

  • Enhanced cleaning of equipment: with a focus on high contact areas, entrance points, signage, and changes to our food service.

  • Masks provided: while these are not mandatory from a safety point of view, we will have these available for use if you wish. Customers can also bring their own mask if they would prefer.

  • Staff training: all employees have completed the QTIC COVID Safe Training Program and will follow strict personal hygiene protocols including daily pre-screening.

  • Symptoms: if you are experiencing symptoms of COVID-19, you will be refused entry and advised to seek medical advice and to contact our reservations team or your agent to reschedule your activity.


TRAVEL FLEXIBLE

To ensure you can book with confidence, we are introducing further flexibility. We want to reassure you that every member of our team is committed to looking after your wellbeing when you travel.

Customers can cancel their trip up to 18 hours prior to travel. In the event, that you need to cancel due to medical reasons (feeling unwell) or if the Government changes travel restrictions, you will be able to cancel within the 18-hour period. We have also waived rebooking fees for any booking alterations. In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you. For more information on booking changes and other options email or call our reservations team.

Disclaimer and Terms of Use

The material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness, and relevance for their purposes. Some material on this internet site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action. Links provided to other internet sites are provided for the user's convenience and do not constitute an endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site.

Validity of Rates

Prices are valid for the dates indicated. All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax). All prices shown on this site are subject to change without notice.

Inclusions

Costs include the items specifically stated, and do not include ancillary and other services, travel, transfer, meal, or incidental costs unless specifically stated.

Quotations

All quotations are valid for 48 hours from the time of quote preparation, unless otherwise stated, and are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit or full payment, as required, is received.

Booking and Tour Conditions

Any specific Terms or Conditions relating to the Tour Itinerary you reserve will be provided to you prior to your departure. Please note we may often have more that one vehicle per day in any location.

Reconfirm Booking

Please reconfirm your booking with our friendly reservations team at least 48 hours prior to travel. This is to ensure we have your pick up location correct and reconfirm timings or any other details with you.