Terms & Conditions

Department of Transport Regulations state seat belts are compulsory for all passengers and infants and must be worn always.

Prices and itineraries are current at the time of print. Prices valid from 01/04/2021 to 31/03/2022.

Billy Tea Safaris reserves the right to alter or cancel itineraries due to weather conditions, flooding or other factors beyond the control of the operator. Itineraries are also subject to change, modification and some destinations may not be reached at the discretion of the Billy Tea Safaris guide on the day due to weather conditions, road conditions, possible road closures, and the safety of all passengers. If a portion of your tour is cancelled due to weather, this is not refundable. If Billy Tea Safaris cancels the whole day tour due to weather, a refund will be issued. Travel Insurance is not included.

Cancellation and Rebooking Policy

Any expenses incurred by any passenger because of any action or omissions of the operator, its servants and agents are the sole responsibility of the passenger. The operator is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the vehicle type used or operation of any service. Whilst we the operator make every effort to safeguard our clients and belongings we will not be held responsible for any personal injury or loss due to events beyond our control.

For more information on booking changes and other options contact our Reservations team via email: email/info)(billytea.com.au or phone: 07 4032 0077.

1 Day Tours: Customers can cancel their trip up to 18 hours before travel for a full refund (2 pm the day prior to travel). If you cancel within the 18-hour period before travel or within 24 hours before day 1 for multi-day packages, no refund will be issued. Rebooking fees of $50 may also apply.

Multi-Day Packages: Customers can cancel their trip up to 24 hours before Day 1 of multi-day packages for a full refund. If you cancel within the 24-hour period before day 1 of your multi-day package, no refund will be issued. Rebooking fees of $50 may also apply.

Cancellations by us: In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you.

COVID-19: In the event that you need to cancel due to COVID Government-mandated travel restrictions and you are forced to cancel your tour which is outside of your control, you can cancel and rebook at no additional cost to you. Read more about our health and safety procedures here.

Booked via Agents: If you booked through a third-party travel agent, please contact your agent directly regarding your refund or rebooking request first. Please read the agents Terms & Conditions carefully before booking with a third party! Their specific Terms and Conditions are out of our control and may differ from our Terms and Conditions.

Private Charters: Private charters if cancelled 7 days or less will incur a 100% cancellation fee.

Itinerary changes due to COVID-19

Due to COVID restrictions, we have had to make alternative temporary changes to our itinerary. We have reduced the price to reflect these changes. Please see below a list of changes:

  • Lunch for the Daintree Tour is now being served at a local cafe so that each passenger is served individually
  • Temporarily no share platters including tropical fruits, damper or Billy Tea


  • Recording contact information: before travel, agents and/or passengers must provide passengers phone number, email and accommodation address. If we do not have this information prior to travel, passengers will be refused entry. These records are used only for the purposes of tracing COVID-19 and are stored securely.

  • Paperless check-in: passengers will be picked up from their accommodation at the scheduled time.

  • Cashless payments: all bookings must be paid in full prior to travel. Passengers will not be able to pay with cash at any stage throughout the tour.

  • Social distancing: will be enforced on board as well as at boarding and disembarking to minimise crowding. Our vehicles will carry a maximum of 17 passengers. COVID-Safe restrictions for seating within vehicles requires social distancing between staff and passengers. Although COVID restrictions have eased for passenger seating, we will also ensure to not allow passengers to sit immediately beside other passengers from other bookings or family units.

  • Changes to food service: staff-controlled catering and service to minimise touchpoints for crew and passengers. There will be no self-serve food option, so we have temporarily removed the tropical fruit platter and damper. Lunch will be held at a local cafe restaurant and each passenger will be served individually.

  • Sanitising stations: hand sanitising stations will be placed throughout the vessel and buses and at entry points. Sanitising wipes will be available for passengers to wipe down seat belts, trays and armrests themselves.

  • Enhanced cleaning of equipment: with a focus on high contact areas, entrance points, signage, and changes to our food service.

  • Masks provided: while these are not mandatory from a safety point of view, we will have these available for use if you wish. Customers can also bring their own masks if preferred.

  • Staff training: all employees have completed the QTIC COVID Safe Training Program and will follow strict personal hygiene protocols including daily pre-screening.

  • Symptoms: if you are experiencing symptoms of COVID-19, you will be refused entry and advised to seek medical advice and to contact our reservations team or your agent to reschedule your activity.

Special Dietary Requirements:

Please advise of any special dietary requirements and please reconfirm with reservations at least 48 hours prior to travel. We will do our best to accommodate where we can. Please see below links to view our lunch menu on selected tours:

Disclaimer and Terms of Use

The material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness, and relevance for their purposes. Some material on this internet site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action. Links provided to other internet sites are provided for the user's convenience and do not constitute an endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site.

Validity of Rates

Prices are valid for the dates indicated. All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax). All prices shown on this site are subject to change without notice.


Costs include the items specifically stated, and do not include ancillary and other services, travel, transfer, meal, or incidental costs unless specifically stated.


All quotations are valid for 48 hours from the time of quote preparation, unless otherwise stated, and are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit or full payment, as required, is received.

Booking and Tour Conditions

Any specific Terms or Conditions relating to the Tour Itinerary you reserve will be provided to you prior to your departure. Please note we may often have more than one vehicle per day in any location.

Reconfirm Booking

Please reconfirm your booking with our friendly reservations team at least 48 hours prior to travel. This is to ensure we have your pick up location correct and reconfirm timings or any other details with you.