Terms & Conditions


Temporary Itinerary Changes

IMPORTANT INFORMATION
Due to the impact of severe tropical cyclone Jasper and the associated flooding, The Daintree Rainforest north of the Daintree River and the coast road to Port Douglas from Cairns are currently inaccessible to the general public, and we are unable to provide access to the Daintree Ferry, Cape Tribulation or Cape Trib Beach House.

CAIRNS BASED CUSTOMERS
We have therefore modified our Cairns-based Daintree Rainforest tour to include a visit to the beautiful Kuranda Barron Falls lookout and rainforest canopy walk in the morning, as well as an extended visit to the Mossman Gorge Cultural Centre and Mossman Gorge section of the Daintree Rainforest with a guided walk and swim in the crystal clear waters of the Daintree rainforest in the afternoon. Lunch will be served at the historic Daintree Village alongside the Daintree River, followed by an exciting croc-spotting tour with the Daintree River Cruise Centre and finishing with an ice cream provided on the return journey with a visit to the Emerald Creek Ice Creamery outside of Mareeba.

PORT DOUGLAS BASED CUSTOMERS
Our Port Douglas customers will be treated to an extended visit to the Mossman Gorge Cultural Centre and Mossman Gorge section of the Daintree Rainforest with a guided walk and swim in the crystal-clear waters of the Daintree rainforest (including Billy Tea and damper on arrival). This is followed by a scenic drive past the southern section of the Daintree River to the historic Daintree Village for lunch, and finally, an exciting croc-spotting tour with the Daintree River Cruise Centre, finishing with ice cream from the Daintree Ice-cream Company (as available) before we return to Port Douglas accommodations. Pickup times have changed and will be confirmed before travel.

General Terms and Conditions

Department of Transport Regulations state seat belts are compulsory for all passengers and infants and must be worn always.

Prices and itineraries are current at the time of print. Our pricing season runs from 1 April to 31 March the following year. New prices come into effect each year on 1 April.

Billy Tea Safaris reserves the right to alter or cancel itineraries due to weather conditions, flooding or other factors beyond the control of the operator. Itineraries are also subject to change, and modification and some destinations may not be reached at the discretion of the Billy Tea Safaris guide on the day due to weather conditions, road conditions, possible road closures, and the safety of all passengers. If a portion of your tour is cancelled due to weather, this is not refundable. If Billy Tea Safaris cancels the whole-day tour due to weather, a refund will be issued. Travel Insurance is not included.

Cancellation and Rebooking Policy

Any expenses incurred by any passenger because of any action or omissions of the operator, its servants and agents are the sole responsibility of the passenger. The operator is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the vehicle type used or operation of any service. Whilst we the operator make every effort to safeguard our clients and belongings we will not be held responsible for any personal injury or loss due to events beyond our control.

For more information on booking changes and other options contact our Reservations team via email: email/info)(billytea.com.au or phone: 07 4032 0077.

1-Day Tours: Customers can cancel their trip up to 18 hours before travel for a full refund (2 pm the day prior to travel). If you cancel within the 18-hour period before travel or within 24 hours before day 1 for multi-day packages, no refund will be issued. Rebooking fees of $50 may also apply.

Multi-Day Packages: Customers can cancel their trip up to 24 hours before Day 1 of multi-day packages for a full refund. If you cancel within the 24-hour period before day 1 of your multi-day package, no refund will be issued. Rebooking fees of $50 may also apply.

Cancellations by us: In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you.

Booked via Agents: If you booked through a third-party travel agent, please contact your agent directly regarding your refund or rebooking request first. Please read the agent's Terms & Conditions carefully before booking with a third party! Their specific Terms and Conditions are out of our control and may differ from our Terms and Conditions.

Private Charters: Private charters if cancelled 7 days or less will incur a 100% cancellation fee.

Special Dietary Requirements:

Please advise of any special dietary requirements and please reconfirm with reservations at least 48 hours before travel. We will do our best to accommodate where we can. Please see the below links to view our lunch menu on selected tours:

Disclaimer and Terms of Use

The material on this internet site is made available for providing access to current information and is not provided as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness, and relevance for their purposes. Some material on this internet site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action. Links provided to other internet sites are provided for the user's convenience and do not constitute an endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site.

Validity of Rates

Prices are valid for the dates indicated. All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax). All prices shown on this site are subject to change without notice.

Inclusions

Costs include the items specifically stated, and do not include ancillary and other services, travel, transfer, meal, or incidental costs unless specifically stated.

Quotations

All quotations are valid for 48 hours from the time of quote preparation, unless otherwise stated, and are subject to the availability of services quoted and are not guaranteed until the booking is confirmed and deposit or full payment, as required, is received.

Booking and Tour Conditions

Any specific Terms or Conditions relating to the Tour Itinerary you reserve will be provided to you before your departure. Please note we may often have more than one vehicle per day in any location.

Reconfirm Booking

Please reconfirm your booking with our friendly reservations team at least 48 hours before travel. This is to ensure we have your pick-up location correct and reconfirm timings or any other details with you.

 

Billy Tea Safaris ABN: 90 619 182 875